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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We offer best service and great prices on high quality products
Our store operates worldwide and you can enjoy free delivery of all orders
Buy with confidence using the world’s most popular and secure payment methods
Our Buyer Protection covers your purchase from click to delivery
5 Stars (10)
4 Stars (0)
3 Stars (1)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
20 Jul 2018 07:46
Mask Take a second time, very decent, a small Template but it is just right. Came the new mail for two weeks, the packaging is intact
13 Jul 2018 08:42
26 Jun 2018 07:47
22 May 2018 09:07
haven't tried yet. still going thru my DERMAL brand facemasks. I'll leave more feedback once I get to try these. they came in a thin paper box, which got a bit dented during shipping. however, its for myself, not a gift, so I didn't really care. it arrived fairly quick with full tracking and I got them when they were on sale!
15 May 2018 10:15
Came fast. Didn't try yet.
16 Apr 2018 11:51
10 Apr 2018 23:33
Product came quickly. It's very moisturizing.
9 Apr 2018 23:18
it all. store recommend.
9 Apr 2018 16:13
Face masks were nice , no skin irritation at all. However , I ordered this nearly two months ago , paid extra money for 12-20 day shipping and received the products almost 2 months later. Still have not been refunded the extra shipping fee , and store would not allow me to cancel order. Boxes also came damaged.
9 Apr 2018 09:27
27 Mar 2018 02:02
the mask is nourishing and cool down my skin. the mask sheet is a bit too short to cover my long face though. enough amount of essense
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